Soffront Review

Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront IT Helpdesk.
Create tickets and assign them to IT helpdesk agents automatically. Configure the workflow to match your IT support process. Dynamically generate action buttons that guide helpdesk agents through the defined process. Know where every ticket stands in the resolution process and ensure no ticket slips through the cracks. With the integrated Soffront Asset Management, the relevant system/ environment information appears automatically, when the employee submits an issue. Generate work orders on the issues raised. Send an electronic survey to measure employee satisfaction, when a ticket is closed. Run reports to measure agent productivity.

Features:

• Zero foot-print web client

• Configurable workflow to match your support process 

• Automatic assignment of tickets

• Employee and system information along with tickets

• Generate work orders

• Complete audit trail of tickets

• Plan activities and tasks

• Calendar view of multiple activities

• Automatic status change notifications

• Automatic surveys to measure employee satisfaction

• Comprehensive reporting and querying (no IT support required)

• Multiple project capability to support multiple support groups

• Multi-level group security and SSL support

• Built to adapt – adaptable to changing business processes

• Up and running in days

• Enforce business process rules

• Part of an integrated CRM spanning sales, marketing and service functions

Some screenshots:

the dashboard

work orders panel:

the asset module:

the employee module:

this software looks pretty cool. what do you think?