PerlDesk
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PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for example, if a person working at the finance department submits a ticket, you can setup PerlDesk to automatically assign that ticket to the finance department section, thus keeping work orders organized. apart from the last feature, I think what distinguished PerlDesk from the rest is the cost.
| Small Business License | Enterprise License |
| $ 199.99 | $ 499.99 |
the small business license supports 5 tech staff, and the enterprise is unlimited. some features included on the enterprise license are live chat, and AD integration. licenses price listed about are one time fee, and give you support and upgrades for 6 months.
Screenshots
Customer portal interface
Staff Interface
Administration Portal
I think PerlDesk is a clean looking help desk software that anybody can fall in love with.
Is this website too old as I see most of the helpdesk softwares listed here are outdated ? You are missing Zendesk ( http://zendesk.com )and Vision Helpdesk ( http://thevisionworld.com )
Zendesk is SaaS based offering nice interface and Vision Helpdesk offers unique Satellite Helpdesk feature.
Would like to see review of Zendesk and Vision Helpdesk on your website as you have outlined helpdesk software features nice way.
Nice information overall.
Perldesk we never liked because of cgi and perl thing – we love PHP and MYSQL