PerlDesk Review

PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for example, if a person working at the finance department submits a ticket, you can setup PerlDesk to automatically assign that ticket to the finance department section, thus keeping work orders organized. apart from the last feature, I think what distinguished PerlDesk from the rest is the cost.

the small business license supports 5 tech staff, and the enterprise is unlimited. some features included on the enterprise license are live chat, and AD integration. licenses price listed about are one time fee, and give you support and upgrades for 6 months.

Screenshots

Customer portal interface

Staff Interface

Administration Portal

I think PerlDesk is a clean looking help desk software that anybody can fall in love with.