OSticket Review

OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are:

• Web form, email, and phone call submission – phone support calls need to be added manually from staff
• auto response – as soon as users submit a request they will receive an auto response with a ticket tracking number and links to where check the status of the work order and to submit additional information
• auto answer emails – answer frequently asked questions
• Internal notes for easy communication between staff
• Alert and notices – staff and users are kept up to date of all the changes by emailing updates
• keep history of all the tickets submitted – go back and time and find tickets already closed

as you can see OSticket has a lot to offer, one of the things I noticed when I installed OSticket is that the code is very clean. is very easy to add new fields or remove things you don’t need.

screenshots:

submit new ticket:

Check status of a ticket – this is where customers enter their ticket number to check status

Ticket history:

Open ticket:

OSticket is a beautiful support script, very simple, but very well designed. if you have a small group of users to support, you should definitely look into OSticket.