Comments on: Track It Review http://helpdeskapps.net/numara-track-it.html Help Desk Software Mon, 07 Jun 2010 12:08:20 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Nelson http://helpdeskapps.net/numara-track-it.html/comment-page-1#comment-265 Nelson Sat, 24 Apr 2010 00:58:39 +0000 http://helpdeskapps.net/numara-track-it.html#comment-265 This script works fine, I have tested it on 3 computers without any problem, but there are possible issues that might rise as we use it through time. The biggest issue I see is, the data.zip file getting too big to send it through the email. Each XML file weights about 9 KB zipped, so that would required about 183 audits in order for the data.zip file to grow to 1MB. The limitation to send or receive emails is 10 MB. Another issue I see is, if the “audit32.exe files hangs, the log off process will also hang, so the user will need to manually shutdown the computer with the possibility of causing damage in the hard drive – I have not seen this problem yet, but I’m afraid it could happen. I’ll continue tweaking around the script, but we need to work on the implementation process, and maybe more testing. This script works fine, I have tested it on 3 computers without any problem, but there are possible issues that might rise as we use it through time. The biggest issue I see is, the data.zip file getting too big to send it through the email. Each XML file weights about 9 KB zipped, so that would required about 183 audits in order for the data.zip file to grow to 1MB. The limitation to send or receive emails is 10 MB.
Another issue I see is, if the “audit32.exe files hangs, the log off process will also hang, so the user will need to manually shutdown the computer with the possibility of causing damage in the hard drive – I have not seen this problem yet, but I’m afraid it could happen.
I’ll continue tweaking around the script, but we need to work on the implementation process, and maybe more testing.

]]> By: Nelson http://helpdeskapps.net/numara-track-it.html/comment-page-1#comment-264 Nelson Sat, 24 Apr 2010 00:58:04 +0000 http://helpdeskapps.net/numara-track-it.html#comment-264 This was a tricky one, every time audit32.exe runs; a different XML file gets created with a different name on the data folder. In order for the script to send the latest XML file, I needed a static file name, so I needed somehow create a file name does not change, but contains the latest files. That’s how I learned I could use 7za.exe to zip the data folder with everything within using a script command line, and send the data folder with all the files. This was a tricky one, every time audit32.exe runs; a different XML file gets created with a different name on the data folder. In order for the script to send the latest XML file, I needed a static file name, so I needed somehow create a file name does not change, but contains the latest files. That’s how I learned I could use 7za.exe to zip the data folder with everything within using a script command line, and send the data folder with all the files.

]]> By: Nelson http://helpdeskapps.net/numara-track-it.html/comment-page-1#comment-263 Nelson Sat, 24 Apr 2010 00:48:45 +0000 http://helpdeskapps.net/numara-track-it.html#comment-263 Upon the need to audit remote computers for hardware, software, and other important system information on a consistent basis, I have written a log off script that will audit remote computers, and email that information immediately to us using the SMTP service on the local computer, and the Internet Upon the need to audit remote computers for hardware, software, and other important system information on a consistent basis, I have written a log off script that will audit remote computers, and email that information immediately to us using the SMTP service on the local computer, and the Internet

]]> By: Nelson http://helpdeskapps.net/numara-track-it.html/comment-page-1#comment-262 Nelson Fri, 23 Apr 2010 23:45:37 +0000 http://helpdeskapps.net/numara-track-it.html#comment-262 this is the software we use at work. version 6.5 works fine. this is the software we use at work. version 6.5 works fine.

]]> By: Web Help Desk Software http://helpdeskapps.net/numara-track-it.html/comment-page-1#comment-2 Web Help Desk Software Wed, 12 Aug 2009 17:51:15 +0000 http://helpdeskapps.net/numara-track-it.html#comment-2 We preferred and switched from Track-it to the <a>help desk software by Web Help Desk</a> It has all of the features at about half the price. Web Help Desk is also browser-based and will work on Windows Server, Linux, or even Mac OS X; which was a bonus for us! They have a free version too but we needed the Pro Edition. Hope this helps and I'd run if your IT manager mentions Track-it ;) We preferred and switched from Track-it to the help desk software by Web Help Desk It has all of the features at about half the price. Web Help Desk is also browser-based and will work on Windows Server, Linux, or even Mac OS X; which was a bonus for us!

They have a free version too but we needed the Pro Edition. Hope this helps and I’d run if your IT manager mentions Track-it ;)

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