Track It Review
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Numara Track it is a commercial help desk software for small or enterprise help desk systems. with a powerful asset management and an integrated help desk module, it makes it easier for a help desk manager or administrator to maintain a sound help desk environment. with track it you can automate asset discovery, and manage software licenses. track it is very easy to setup and maintain.
Some other track it addons inlcude bar code asset tracking, and remote control capabilities for technicians to troubleshoot computers without leaving their desk. Numara prices start around 2,500 dollars for professional edition, and about 3,500 for the enterprise edition. the default package comes with 50 asset audit licenses, after that you have to pay about 5 dollars for each license – if you have many devices on your network that can get quite expensive very rapidly. by default track it comes with 2 technician licenses, after than you have to pay about 350 dollars for each track it technician license you purchase, again if you have many technicians on your help desk department the numbers can grow very rapidly.
as you can see, the initial cost of the software is fairly cheap, but once you add all the licenses, and premium addons you might want to add, it can get a little bit expensive.
over all track it is a very good help desk system, that is very easy to setup and maintain, I personally have used track it up to version 7.0 and is very good, speedy, reliable, and easy to use. I have heard many of these things have changed on later versions, also the convenient web capabilities on version 6.5 and 7.0 have been removed on later versions –only the software client is available.
this is a screenshot of track it version 9.0 it very much look like outlook 2007.
please leave your reviews and comments if you have experience with this software.
Write a Track It Review
| Overall Rating | |
| Support | |
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| User Friendly | |
| Cost |
We preferred and switched from Track-it to the help desk software by Web Help Desk It has all of the features at about half the price. Web Help Desk is also browser-based and will work on Windows Server, Linux, or even Mac OS X; which was a bonus for us!
They have a free version too but we needed the Pro Edition. Hope this helps and I’d run if your IT manager mentions Track-it
this is the software we use at work. version 6.5 works fine.
Upon the need to audit remote computers for hardware, software, and other important system information on a consistent basis, I have written a log off script that will audit remote computers, and email that information immediately to us using the SMTP service on the local computer, and the Internet
This was a tricky one, every time audit32.exe runs; a different XML file gets created with a different name on the data folder. In order for the script to send the latest XML file, I needed a static file name, so I needed somehow create a file name does not change, but contains the latest files. That’s how I learned I could use 7za.exe to zip the data folder with everything within using a script command line, and send the data folder with all the files.
This script works fine, I have tested it on 3 computers without any problem, but there are possible issues that might rise as we use it through time. The biggest issue I see is, the data.zip file getting too big to send it through the email. Each XML file weights about 9 KB zipped, so that would required about 183 audits in order for the data.zip file to grow to 1MB. The limitation to send or receive emails is 10 MB.
Another issue I see is, if the “audit32.exe files hangs, the log off process will also hang, so the user will need to manually shutdown the computer with the possibility of causing damage in the hard drive – I have not seen this problem yet, but I’m afraid it could happen.
I’ll continue tweaking around the script, but we need to work on the implementation process, and maybe more testing.