Kayako Help Desk Software
| Overall Rating | No Ratings |
| Support | No Ratings |
| Features | No Ratings |
| User Friendly | No Ratings |
| Reliability | No Ratings |
| Price | No Ratings |
Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open source projects. Kayako offer two methods of running Kayako help desk software, own server, and hosted services. one of the things I noticed while writing this review is that the Kayako website is very slow, sometimes it does not load at all, if they do a lousy job providing a good user experience on their own business website, I wonder how the availability and reliability on their hosting services is ?
Prices
| SupportSuite – Lease ( monthly subscription) | $39.95 |
| SupportSuite –Lease ( yearly subscription) | $299.95 |
| SupportSuite –hosted (monthly subscription) | $49.95 |
| SupportSuite –hosted ( yearly subscription ) | $499.95 |
| SupportSuite-own license | $499.95 |
the SupportSuite package includes all the features Kayako offers in all their solutions. those features are:
- Ticket Support System
- Email Management
- Desktop Ticket Alerts
- Live Chat System
- Real-time Visitor Monitoring
- Staff and support-agent desktop application
- Knowledgebase management
- Create guided troubleshooters
- Downloads publishing
- Task management
- Contact management
- Calendar management
if your don’t need all these features they offer another two custom packages which don’t include some of these features listed above.
Screenshots
End-user Portal
Agent control panel
administration control panel
overall Kayako seems to be a good help desk software for any small or large company looking to implement a very sound help desk system. according to their licensing structure I think it is no brainer to get a owned license and do a self hosting of the software, by doing this you also get access to the source code which mean you can customize the software to meet your needs, and company theme.
Pros
- reasonable priced
- a lots of features
Cons
- home website very slow to load which lead me to believe their hosting services might be slow too.
Thanks for the review. When did you try to access our website? We haven’t had any complaints from other visitors about consistent slowness.
Hi Jamie thanks for stopping by. I had the problem two days in a row ( page very slow and sometimes timing out )on Wednesday and Thursday this week around 8 PM to 10 PM eastern time.
When you try visit outside of those hours, do you get the slowness?
no, I have not tried other times.
Ok, thank you. I will look into it