HelpSpot
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Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software, HelpSpot is a web based help desk portal; empowering customers with self-help functionality that drives down costs and enhances the customer experience. features include:
Email Management:
Centralize email support for any number of POP/IMAP accounts.
Customer self-service portal:
Integrated customizable web form, knowledge base, and forums.
Workflow:
Automate escalations, emails, SLA’s, assignment and more.
Centralized support:
Handle all support channels in one web based system.
Request management:
Filter, track, and organize your support requests.
Help Desk Reporting:
Run reports on the fly to quickly identify trends and problems
Categorized Requests:
Categorize and tag every request. Store unique data with custom fields.
Prices are:
1 license
$199 USD
10 pack
$1,899 USD
20 pack
$3,599 USD
50 pack
$8,499 USD
100 pack
$13,999 USD
it seems a little pricey for me, but leave your comments and reviews if you have used or are using this software.
I discovered your homepage by coincidence.
Very interesting posts and well written.
I will put your site on my blogroll.
I hate such pricy scripts – some idiot will pay them 100 pack
$13,999 USD
This is a joke
Vision Helpdesk (http://www.thevisionworld.com )and Kayako (Kayako.ccom)are perfect in pricing as compared to all other helpdesk softwares and also both scripts offer awesome features.
Helpspot is Complete turn off.
We are using Helpspot after testing about 30 different tools. We are really happy with our decision.