HelpSpot Review
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Unique design and workflow enables support staff to solve problems the first time while easily managing many requests from multiple sources. Beyond simple help desk software, HelpSpot is a web based help desk portal; empowering customers with self-help functionality that drives down costs and enhances the customer experience. features include:
Email Management:
Centralize email support for any number of POP/IMAP accounts.
Customer self-service portal:
Integrated customizable web form, knowledge base, and forums.
Workflow:
Automate escalations, emails, SLA’s, assignment and more.
Centralized support:
Handle all support channels in one web based system.
Request management:
Filter, track, and organize your support requests.
Help Desk Reporting:
Run reports on the fly to quickly identify trends and problems
Categorized Requests:
Categorize and tag every request. Store unique data with custom fields.
Prices are:
1 license
$199 USD
10 pack
$1,899 USD
20 pack
$3,599 USD
50 pack
$8,499 USD
100 pack
$13,999 USD
it seems a little pricey for me, but leave your comments and reviews if you have used or are using this software.
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