Help Desk Lite

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Help Desk Lite is very simple and free help desk software what provides two major functions every customer service system must support: service ticket tracking and operator assignment. It is a CGI script written in Perl and it is intended for those, who prefer corresponding with customers using their favorite email program rather than through completely web based help desk.

Features:

Email alerts on every new customer inquiry.

Custom fields. Add virtually unlimited number of custom fields to your mail forms.

Unlimited operators. Supports as many service agents as your business needs.

Multiple inquiry forms. Define as many customer service forms templates as you need.

Source code available. The software is written in Perl, only standard libraries used.

Requirements:

Hosting account with CGI scripting enabled. Both Unix and Windows NT servers are fully supported. You can basically use any web host from this list.

Access to sendmail or smtp relay.

screenshots:

default submit form:

alternate contact form:

Help Desk Admin Panel:

this is a very simple and easy to use support script. if your support needs are limited, this script could nice.

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