http://helpdeskapps.net Help Desk Software Sun, 06 Jun 2010 16:05:56 +0000 http://backend.userland.com/rss092 en here is another help desk application that has little information about the application itself on their website ( no live hands-on DEMO, they have a bunch of DEMO videos that take awhile to load, but if the software is 100% web based, why not have a live DEMO?? ) anyways, the only thing that motivated [...]]]> http://helpdeskapps.net/revelation-helpdesk-review.html Here is another help desk software I stumbled upon while looking for help desk software to review on. it is called Help Desk Authority from ScriptLogic. there is no demo or screenshots of the  software on their website, but it seems to me that this software is similar to Numara Trackit – a server/client software, [...]]]> http://helpdeskapps.net/scriptlogic-help-desk-review.html Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open [...]]]> http://helpdeskapps.net/kayako-help-desk-software-review.html PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for [...]]]> http://helpdeskapps.net/perldesk-review.html DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to [...]]]> http://helpdeskapps.net/deskpro-review.html cynergy is a commercial help desk software for help desk ticketing and asset management. some of cynergy features are: three options for end users to submit tickets, email, portal interface, and web form – really only two – web form and portal are almost identical knowledge center for users to find solutions to their frequent problems asset [...]]]> http://helpdeskapps.net/cynergy-review.html OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email. this software is distributed under the GNU licensed and has been tested on many operating system platforms including Windows and Linux. OTRS has lot of features, some of the are: Agent web interface [...]]]> http://helpdeskapps.net/otrs.html OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are: Web form, email, and phone call submission – phone support calls need to be added manually from staff auto response – as soon as users submit [...]]]> http://helpdeskapps.net/osticket-review.html Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are: Active Directory integration – your users and technicians can use the same username and password they use to login to their [...]]]> http://helpdeskapps.net/slick-ticket-review.html JTrac is an open source and highly customizable issue-tracking web-application written in Java   features: Extremely easy to install Unlimited project spaces per installation Custom fields and drop-downs for each project Customizable workflow per project Field-level permissions Detailed history view E-mail notifications File attachments Full text search Filter searches even by custom fields Detailed dashboard view of statistics [...]]]> http://helpdeskapps.net/jtrac-review.html