DeskPro
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DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to installed and manage the software in house using their own server, while the hosted option outsources all the administrative tasks to the vendor.
Plugins
Deskpro comes with a few plugins to help you add some good features to your help desk system. Live Chat let you chat one to one with supporting customers using the browser. Manual Creator allows tech staff to create manuals and tutorial guides to customers. Feedback allow to take comments and suggestions from end customers.
Price
| Features | Corporate | Enterprise | Small Biz | Starter |
| Max Staff Techs | Unlimited | 30 | 10 | 3 |
| Price | $2,495 | $995 | $495 | $195 |
Screenshots
Admin Interface
Tech Interface
Customer Inteface
DeskPro seems to be nice looking help desk ticketing system with all the components required to implement a good help desk system.
DeskPro is another good script but I would prefer Kayako over DeskPro.
You are missing Zendesk ( http://zendesk.com )and Vision Helpdesk ( http://thevisionworld.com )
Zendesk is SaaS based offering nice interface and Vision Helpdesk offers unique Satellite Helpdesk feature.
Would like to see review of Zendesk and Vision Helpdesk on your website as you have outlined helpdesk software features nice way.
Nice information overall.
Been using DeskPro for a couple of years now; very happy with both the software and the support.