Category: Open Source Help Desk Software

BugTracker.NET Review

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BugTracker.NET is a free, open-source, web-based bug tracker or customer support issue tracker written using ASP.NET C#, and Microsoft SQL Server (or its free cousin, SQL Server Express). It is in daily use by thousands of development and customer …

BATT Review

BATTS is the Barnhard Associates Trouble Ticket System. BATTS is a command-line oriented trouble-ticketing system for Unix systems with the following features:

 

User-configurable priorities, categories, and billing codes

ASTRES Review

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ASTRES is an open source help desk software and is used in a helpdesk of the french civil aviation and allow to manage customer tickets (with workflow and level tree-view), internal actions between actors, diffused/received documents, sent/received material, planning, stats, …