http://helpdeskapps.net Help Desk Software Sun, 06 Jun 2010 16:05:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://helpdeskapps.net/otrs.html http://helpdeskapps.net/otrs.html#comments Tue, 25 Aug 2009 01:27:53 +0000 Nelson http://helpdeskapps.net/otrs.html OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email. this software is distributed under the GNU licensed and has been tested on many operating system platforms including Windows and Linux. OTRS has lot of features, some of the are: Agent web interface [...]]]> http://helpdeskapps.net/otrs.html/feed 0 http://helpdeskapps.net/osticket-review.html http://helpdeskapps.net/osticket-review.html#comments Tue, 25 Aug 2009 00:58:24 +0000 Nelson http://helpdeskapps.net/osticket.html OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are: Web form, email, and phone call submission – phone support calls need to be added manually from staff auto response – as soon as users submit [...]]]> http://helpdeskapps.net/osticket-review.html/feed 1 http://helpdeskapps.net/slick-ticket-review.html http://helpdeskapps.net/slick-ticket-review.html#comments Tue, 25 Aug 2009 00:27:29 +0000 Nelson http://helpdeskapps.net/slick-ticket.html Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are: Active Directory integration – your users and technicians can use the same username and password they use to login to their [...]]]> http://helpdeskapps.net/slick-ticket-review.html/feed 0 http://helpdeskapps.net/jtrac-review.html http://helpdeskapps.net/jtrac-review.html#comments Sat, 15 Aug 2009 03:04:12 +0000 Nelson http://helpdeskapps.net/jtrac-open-source-help-desk-software.html JTrac is an open source and highly customizable issue-tracking web-application written in Java   features: Extremely easy to install Unlimited project spaces per installation Custom fields and drop-downs for each project Customizable workflow per project Field-level permissions Detailed history view E-mail notifications File attachments Full text search Filter searches even by custom fields Detailed dashboard view of statistics [...]]]> http://helpdeskapps.net/jtrac-review.html/feed 0 http://helpdeskapps.net/issuetrackerproduct-open-source-help-desk-app.html http://helpdeskapps.net/issuetrackerproduct-open-source-help-desk-app.html#comments Sat, 15 Aug 2009 02:42:39 +0000 Nelson http://helpdeskapps.net/issuetrackerproduct-open-source-help-desk-app.html IssueTrackerProduct is a help desk/issue/bug tracker web applicationfree and Open Source. screenshots: Add a new issue window: Add a quickie request: List of issues: another simple yet powerful help desk script. it looks good. ]]> http://helpdeskapps.net/issuetrackerproduct-open-source-help-desk-app.html/feed 0 http://helpdeskapps.net/glpi-review.html http://helpdeskapps.net/glpi-review.html#comments Sat, 15 Aug 2009 02:00:36 +0000 Nelson http://helpdeskapps.net/glpi-free-it-and-asset-management-software.html GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers…). It has enhanced functions to make the daily life for the administrators easier, like a job-tracking-system with mail-notification and methods to build a database with basic information [...]]]> http://helpdeskapps.net/glpi-review.html/feed 0 http://helpdeskapps.net/help-desk-issue-management-free-help-desk-software.html http://helpdeskapps.net/help-desk-issue-management-free-help-desk-software.html#comments Fri, 14 Aug 2009 21:49:02 +0000 Nelson http://helpdeskapps.net/help-desk-issue-management-free-help-desk-software.html Help Desk Issue Manager is an open source project to create a robust and generic helpdesk management system for all kinds of helpdesks. It is being initially developed for use by the ICT helpdesk of Trinity High School and the Central Manchester City Learning Centre. It is a web-based system using PHP for the interface and [...]]]> http://helpdeskapps.net/help-desk-issue-management-free-help-desk-software.html/feed 0 http://helpdeskapps.net/eventum-review.html http://helpdeskapps.net/eventum-review.html#comments Fri, 14 Aug 2009 18:45:36 +0000 Nelson http://helpdeskapps.net/eventum-help-desk-and-bug-tracking-software.html Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs. screenshot:     find all about Eventum at http://forge.mysql.com/wiki/Eventum/ ]]> http://helpdeskapps.net/eventum-review.html/feed 0 http://helpdeskapps.net/ditrack-review.html http://helpdeskapps.net/ditrack-review.html#comments Thu, 13 Aug 2009 20:46:31 +0000 Nelson http://helpdeskapps.net/ditrack-support-issue-tracker.html DITrack is a free, open source, lightweight, distributed issue (bug, defect, ticket) tracking system. It is implemented in Python and runs in UNIX (*BSD, Linux, MacOS X) and Windows environment, though support for the latter is limited. DITrack is distributed under BSD license. from DITrack Developer: The target auditory for DITrack are geeks — developers and [...]]]> http://helpdeskapps.net/ditrack-review.html/feed 0 http://helpdeskapps.net/bugzilla-review.html http://helpdeskapps.net/bugzilla-review.html#comments Thu, 13 Aug 2009 19:55:01 +0000 Nelson http://helpdeskapps.net/bugzilla-open-source-bug-tracking-software.html Bugzilla is a Defect Tracking System or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. What does Bugzilla do ? Track bugs and code changes Communicate with teammates Submit and review patches Manage quality assurance (QA) How can you use it? Systems administration Deployment [...]]]> http://helpdeskapps.net/bugzilla-review.html/feed 0