Category: Open Source Help Desk Software

OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email. this software is distributed under the GNU licensed and has been tested on many operating system platforms …

OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are:

Web form, email, and phone …

Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are:

Active …

JTrac is an open source and highly customizable issue-tracking web-application written in Java

features: Extremely easy to install Unlimited project spaces per installation Custom fields and drop-downs for each project …

IssueTrackerProduct is a help desk/issue/bug tracker web applicationfree and Open Source.

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GLPI is the Information Resource-Manager with an additional Administration- Interface. You can use it to build up a database with an inventory for your company (computer, software, printers…). It has enhanced functions to make the daily life for the …

Help Desk Issue Manager is an open source project to create a robust and generic helpdesk management system for all kinds of helpdesks. It is being initially developed for use by the ICT helpdesk of Trinity High School and the …

Eventum is a user-friendly and flexible issue tracking system that can be used by a support department to track incoming technical support requests, or by a software development team to quickly organize tasks and bugs.

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DITrack is a free, open source, lightweight, distributed issue (bug, defect, ticket) tracking system. It is implemented in Python and runs in UNIX (*BSD, Linux, MacOS X) and Windows environment, though support for the latter is limited. DITrack is distributed …

Bugzilla is a Defect Tracking System or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively.

What does Bugzilla do ? …