http://helpdeskapps.net Help Desk Software Sun, 06 Jun 2010 16:05:56 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://helpdeskapps.net/revelation-helpdesk-review.html http://helpdeskapps.net/revelation-helpdesk-review.html#comments Sun, 06 Jun 2010 16:02:00 +0000 Nelson http://helpdeskapps.net/revelation-helpdesk-review.html here is another help desk application that has little information about the application itself on their website ( no live hands-on DEMO, they have a bunch of DEMO videos that take awhile to load, but if the software is 100% web based, why not have a live DEMO?? ) anyways, the only thing that motivated [...]]]> http://helpdeskapps.net/revelation-helpdesk-review.html/feed 0 http://helpdeskapps.net/scriptlogic-help-desk-review.html http://helpdeskapps.net/scriptlogic-help-desk-review.html#comments Fri, 04 Jun 2010 02:47:16 +0000 Nelson http://helpdeskapps.net/scriptlogic-help-desk-review.html Here is another help desk software I stumbled upon while looking for help desk software to review on. it is called Help Desk Authority from ScriptLogic. there is no demo or screenshots of the  software on their website, but it seems to me that this software is similar to Numara Trackit – a server/client software, [...]]]> http://helpdeskapps.net/scriptlogic-help-desk-review.html/feed 2 http://helpdeskapps.net/kayako-help-desk-software-review.html http://helpdeskapps.net/kayako-help-desk-software-review.html#comments Fri, 04 Jun 2010 02:05:14 +0000 Nelson http://helpdeskapps.net/kayako-help-desk-software-review.html Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open [...]]]> http://helpdeskapps.net/kayako-help-desk-software-review.html/feed 5 http://helpdeskapps.net/perldesk-review.html http://helpdeskapps.net/perldesk-review.html#comments Thu, 03 Jun 2010 02:37:34 +0000 Nelson http://helpdeskapps.net/perldesk-review.html PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for [...]]]> http://helpdeskapps.net/perldesk-review.html/feed 0 http://helpdeskapps.net/deskpro-review.html http://helpdeskapps.net/deskpro-review.html#comments Thu, 03 Jun 2010 01:08:01 +0000 Nelson http://helpdeskapps.net/deskpro-review.html DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to [...]]]> http://helpdeskapps.net/deskpro-review.html/feed 0 http://helpdeskapps.net/cynergy-review.html http://helpdeskapps.net/cynergy-review.html#comments Wed, 26 Aug 2009 02:01:22 +0000 Nelson http://helpdeskapps.net/cynergy-help-desk-software.html cynergy is a commercial help desk software for help desk ticketing and asset management. some of cynergy features are: three options for end users to submit tickets, email, portal interface, and web form – really only two – web form and portal are almost identical knowledge center for users to find solutions to their frequent problems asset [...]]]> http://helpdeskapps.net/cynergy-review.html/feed 0 http://helpdeskapps.net/soffront-review.html http://helpdeskapps.net/soffront-review.html#comments Fri, 14 Aug 2009 02:27:17 +0000 Nelson http://helpdeskapps.net/soffront-employee-and-it-helpdesk-software.html Soffront Employee Helpdesk manages employee support tickets from submission to resolution. Reduce IT support costs, increase employee productivity and enhance customer retention with Soffront IT Helpdesk. Create tickets and assign them to IT helpdesk agents automatically. Configure the workflow to match your IT support process. Dynamically generate action buttons that guide helpdesk [...]]]> http://helpdeskapps.net/soffront-review.html/feed 0 http://helpdeskapps.net/answerdesk-review.html http://helpdeskapps.net/answerdesk-review.html#comments Thu, 13 Aug 2009 23:02:45 +0000 Nelson http://helpdeskapps.net/answerdesk-a-windows-web-based-helpdesk-software.html Fenestra’s AnswerDesk is a tool for communication. Whoever enters information, it is immediately available to service and support staff, field engineers and account managers. Major issues can be highlighted and absorbed fast. When the client calls, your account manager will know what’s on their mind and who is dealing with it. from the vendor: The core AnswerDesk [...]]]> http://helpdeskapps.net/answerdesk-review.html/feed 0 http://helpdeskapps.net/abacus-review.html http://helpdeskapps.net/abacus-review.html#comments Thu, 13 Aug 2009 22:52:50 +0000 Nelson http://helpdeskapps.net/abacus-systems-help-desk-software.html Abacus Systems develops Help Desk and IT Service Management software solutions for enterprise organizations. Aegis is a customizable and cost-effective IT management solution. It can be used for both internal staff and external customer support. Each module can be stand alone or integrated with the others.  Aegis has built-in facilities where users can create data [...]]]> http://helpdeskapps.net/abacus-review.html/feed 0 http://helpdeskapps.net/aboutmelvin-review.html http://helpdeskapps.net/aboutmelvin-review.html#comments Thu, 13 Aug 2009 22:39:10 +0000 Nelson http://helpdeskapps.net/aboutmelvin-help-desk-software-and-project-manager.html AboutMelvin is Web based software, specialized to help your monitor and manage your projects.  It is an excellent tool for the management of all your projects.  Accessible from Internet or on your intranet, it is adaptable to your business and easily modified based on your needs The Help Desk Support: Customer support is becoming more and more [...]]]> http://helpdeskapps.net/aboutmelvin-review.html/feed 0