here is another help desk application that has little information about the application itself on their website ( no live hands-on DEMO, they have a bunch of DEMO videos that take awhile to load, but if the software is 100% web based, why not have a live DEMO?? ) anyways, the only thing that motivated me to write this short review about revelation helpdesk was their claim “ The easiest Help Desk to use on the market” I’m a strong …

Here is another help desk software I stumbled upon while looking for help desk software to review on. it is called Help Desk Authority from ScriptLogic. there is no demo or screenshots of the  software on their website, but it seems to me that this software is similar to Numara Trackit – a server/client software, with a web based access option. they have 3 versions available. Standard, Professional, and Enterprise edition. each version offer different features, of course the higher …

Kayako help desk software is a popular web based help desk software application for large and small businesses with many useful features like Live Chat, Email Management, Real Time Visitor Monitoring etc. compared with other similar help desk software Kayako seems to be reasonable priced. they even offer free licenses for charities, nonprofit, and open source projects. Kayako offer two methods of running Kayako help desk software, own server, and hosted services. one of the things I noticed while writing …

PerlDesk is a popular help desk application for small and large organizations. it includes most of the help desk features found on most of help desk software systems. those features include Email Handling, Web Submission, Knowledgebase, Request Management etc. another interesting feature of PerlDesk is the ability to map email addresses to department categories. for example, if a person working at the finance department submits a ticket, you can setup PerlDesk to automatically assign that ticket to the finance department …

DeskPro is a web based commercial help desk software that can be customized for any help desk system need. the component of the product includes a ticket system, knowledgebase, and teamwork tools. it also has reporting capabilities, and statistics. DeskPro is provided in two forms, own installation, and hosted. the own installation allows customers to installed and manage the software in house using their own server, while the hosted option outsources all the administrative tasks to the vendor.

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cynergy is a commercial help desk software for help desk ticketing and asset management. some of cynergy features are:

three options for end users to submit tickets, email, portal interface, and web form – really only two – web form and portal are almost identical knowledge center for users to find solutions to their frequent problems asset management – this is critical in a help desk software, knowing to …

OTRS is an open source help desk support software with a lot of features to manage users support requests by phone or email. this software is distributed under the GNU licensed and has been tested on many operating system platforms including Windows and Linux.

OTRS has lot of features, some of the are:

Agent web interface for viewing and working on all customer requests Customer web interface for viewing and sending …

OSticket is an open source IT support ticket system. it centralize support calls from email, web form submission, and phone into an easy to use interface. some of OSticket features are:

Web form, email, and phone call submission – phone support calls need to be added manually from staff auto response – as soon as users submit a request they will receive an auto response with a ticket tracking number and links to …

Open source, with a lot of features and active directory integration  – this is probably one of  the coolest open source help desk applications you will stumble with. some of slick – ticket features are:

Active Directory integration – your users and technicians can use the same username and password they use to login to their windows computers Easy to use interface – no more frustrations from users and technicians finding things within …

JTrac is an open source and highly customizable issue-tracking web-application written in Java

features: Extremely easy to install Unlimited project spaces per installation Custom fields and drop-downs for each project Customizable workflow per project Field-level permissions Detailed history view E-mail notifications File attachments Full text search Filter searches even by custom fields Detailed dashboard view of …